FAQ

For more information about the gift card buying process and how it works, please visit our store gift card page.

In your store account, you can review your order’s status.  Here’s what the different status’ mean:

Pending – The order has been placed and is waiting to be processed by our customer service department.

Printed – We have printed your order. This is the step prior to processing.

Processing – Your order is being produced.

On Hold – There are some items missing or the order cannot be processed and is waiting some action.

Backordered – Some items are not available to ship until a specified date.  Items will ship when available.

Shipped – Your order has shipped.

Refunded – Your order has been refunded in full.

Returned – We have received the order back as a return.

 

How do I view my order status? 

To view your order’s status, first you must log into your account. Go to ultrascopes.com/store and click “My Account“

Enter your email and password to login.

If you are directed to your shopping cart, click “My Account” again.  Otherwise you will be directed to your Account Information.   You can view your most recent orders on this screen at the very top. (Highlighted below).

To view any details regarding your order history, click the “view” button next to the order status on this page.  This will direct you to an orders detail page that will have all your order information details. The bottom part contains your order history including status changes and any comments about this status change. If you have chosen a shipping method that is trackable (UPS Ground, UPS 3-Day, UPS 2-Day, UPS Overnight) then your tracking number will be here once your order has shipped.  (US Mail and US Priority Mail do not come with tracking information.)

If you purchased your UltraScope from one of our other vendors, you’ll need to contact them about tracking information on your purchase.

However, if you purchased your UltraScope from our online store, you can log into your account and view your order status.

Click on the Shopping Cart Icon at the top of the screen that says “Shop Now”.

Click My Account on the right hand side of the blue menu bar.

Use your log in information to log in. (Or click forgotten password if you have forgotten what your log in information is.)

Once you login, you will be directed to your Shopping Cart View. From here click My Account link again.

All your orders will be listed under Previous Orders. Click View to open a detailed version of your order.

Scroll down and view Order History. If you purchased UPS as the shipping method, once it’s shipped you’ll see your tracking number and be able to track your UltraScope once it leaves our facility. If you did not choose a shipping method with a tracking number, it will give the date that the order was shipped or processed.

If you have further questions please call our Customer Service Department at 800-677-2673.

Absolutely! UltraScope stethoscope gifts are compliant with AdvaMed Code of Ethics as stated in Section IX, page 8, effective July 1, 2009 as well as the new PhRMA Code on Interactions with Healthcare Professionals. Both codes state that it may be appropriate to distribute educational items or items designed primarily for education of patients or healthcare professionals and are of value of $100 or less, and do not have value to healthcare professionals outside of their professional responsibilities. For more information or questions regardin this, please contact Melissa at 800-677-2673.

Adult heads are best used on adults and animals over 45 lbs.
Pediatric head is recommended for newborns, small children and animals from 5 lbs. up to 45 lbs.
Neonatal sized heads are for premature NICU babies approximately 2 lbs.

UltraScope only sells models as a whole unit. Interchanging of heads in stethoscope tubing can wear and stretch your tubing. This can cause your head piece to fall out and be lost. If you’d like to purchase multiple designs or models, consider opting for a Duo (pictured below) or Trio model that safely will allow you to interchange different head sizes and/or designs without wearing out your tubing.

Please contact our office if you would like to upgrade your single model to a duo or trio model.

According to “Human Blood Pressure Determination by Sphygmomanometry” (AMA, 1994), the head of the stethoscope should always be placed below but never touching the edge of the cuff to avoid extraneous noise that can interfere with assessment. Make sure the stethoscope head is over the palpated artery and place the head below the edge of the cuff and apply medium pressure to the UltraScope for blood pressures.

All of our designs are individually hand painted. This means that there are going to be some variations and it may not look exactly the same as the image you see online.

Most of our models are 6 oz. and under. To find a specific model’s weight, please visit our Specifications page for UltraScope or MaxiScope.

While our online store can now be used for US and International purchases, because of rising shipping charges, we encourage our customers outside of the U.S. to contact our international distributors first. A lot of times this is more cost effective for the customer. Look for one in your country on our International Vendor page.