Engraved UltraScopes or MAXIScopes are non-returnable.
For Unengraved stethoscopes, purchased direct from UltraScope, still in brand new condition, may be returned or exchanged within 30 days.
Exchange your scope for the cost of shipping and handlingplus a $15.00 restocking fee.
Additionally we offer upgrades to a Duo or Trio, that will be an additional charge depending on what you need.
Please call our Customer Service department at 800-677-2673 for more information.
If you ordered through an UltraScope vendor, please contact that company about their policies.
For Custom Printed Diaphragms:
Custom Diaphragms, once shipped, are non-returnable or refundable. However, they are covered under our Lifetime Warranty. Please mail defective products back to our office along with original order number for repair or replacement.