Repairs, Replacements & Returns
All UltraScope and MaxiScope stethoscope parts are covered under our Lifetime Warranty. All parts can be ordered in our store
online or by calling 800.677.2673 Monday - Friday, 8:00am - 5:00pm EST. Eartips, diaphragms and retaining rings are replaced for free. Defective tubing will be replaced for a shipping and handling fee only.
Replacing Eartips (Screw On)
- Can you see threads where your eartip was?
Put a drop of superglue on the threads before screwing on your replacement. Let dry 15 minutes before using.
- If the inner metal piece (often described as a "tiny mushroom") of your eartip has remained glued to the tip of the binaural, get one of your spare eartips. Pinch and pull the rubber off the metal piece and push the new eartip over the metal piece.
Any other eartip questions? Call UltraScope Customer Service at 800.677.2673, Monday - Friday, 8:00am - 5:00pm.
Diaphragm and Retaining Ring
Normal usage may loosen the diaphragm, retaining ring and eartips. Check your scope occasionally and tighten these parts regularly and as necessary.
Please contact us if your diaphragm and retaining ring will not tighten or stay on.
Call UltraScope Customer Service at 800.677.2673, Monday - Friday, 8:00am - 5:00pm. If UltraScope determines a return for repair is needed, please include the following in your package:
- Reference Number (if provided)
- Return Shipping Address
- Phone Number
- Return Shipping & Handling (check or money order)
Mail your shipment to:
2401-C Distribution Street
Charlotte, NC 28203
If you would like to return or exchange your purchase, please see our return policy.