Ultrascope

We have a standard turnaround time of 3-5 business days. Around holidays, we may take up to 7 business days to process and ship your order but we are working to get your order out as soon as possible. Please note that engraved orders will usually add a day within that turnaround window.

During periods of heavy shipping, USPS may skip origin scans for packages upon picking them up in order to speed up the intake of these shipments. This means that we expect to see an increased number of ‘label created not yet picked up’ statuses in tracking links. Tracking is expected to show progress upon a package being received at a distribution center. This should happen within 72 hours after the package has been picked up but in some cases, we are seeing this take as long as several business days.

USPS shipping usually takes 3-5 business days within the lower 48 states. Alaska and Hawaii may take longer.

Yes, please contact us before ordering regarding any 2-day, 1-day, and overnight shipping options and we will do our best to accommodate.

Delays in USPS shipping are often caused by inclement weather or backlog at distribution centers. If the USPS tracking hasn't updated for a few days, it may be due to a scan checkpoint being skipped from a unforeseen delay in transit or because a distribution center is trying to catch up on packages coming through. Please be patient. If it has been longer than 5 business days since the tracking updated, please contact us.

If the USPS tracking shows delivered today but you haven't received it and/or it is earlier than the typical delivery time, it is likely a mistake. Often parcels can be marked as delivered too early but will show up later in the day.

If the tracking shows a delivery but you have not seen the package at all by end of day, please first check with other members of your household and your neighbors to see if someone else received it. If that is unsuccessful, please contact your local Post Office. Clicking on the FAQs button below the tracking timeline on the USPS tracking page will take you to the page linked below. Under the header 'Where Is My Package', there is a chart with a row titled 'Delivered'. In that row is a link that says 'service request may be sent by email' that will allow you to contact your local Post Office and file a missing package claim. Please contact them soon as they may be able to find the package and resolve this quickly. If they insist the package was delivered, then please contact us.

https://faq.usps.com/s/article/Where-is-my-package

We ship worldwide although we may not be able to reach countries listed on the USPS International Service Disruptions.

Our best estimate we can offer is 1-2 weeks. It can vary greatly by the destination country, their regulations regarding COVID-19, and any backlog in their Customs process.

At checkout, the DHL Express option may show '3-Day' next to the selection. This is pushed through to our system by DHL but may not be accurate. During the COVID-19 pandemic, DHL Express has usually taken about a week. We will prioritize shipping out international orders placed with DHL Express but orders are still subject to our normal 3-5 business day turnaround time.

Ultrascope is not responsible for any customs, duties or import fees associated with receiving your order. Any and all duties and taxes assessed by Customs Officials upon entry into another country will be the responsibility of the recipient at time of delivery. We are unable to calculate any fees at checkout so please be advised that any Customs fees may be levied at delivery.

You can request replacement parts for your Ultrascope or Maxiscope through the Lifetime Warranty page of our website. The only part unavailable through there is the acrylic bell which should never need to be replaced. If there is a particular issue with the bell itself that cannot be solved through information on the Troubleshooting page or with a replacement Diaphragm & Retaining Ring, you may need to send it in. Please contact us before doing so as we may be able to help you figure it out.

We ship all warranty parts requests the same day if the request is placed before 3:00 PM EST, Monday through Friday. Requests placed any other time will ship the following day or Monday if placed over the weekend.