Need To Send It Back?

Engraved Ultrascopes or Maxiscopes are non-returnable. 

An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope can be returned within 30 days of purchase. In order to receive a refund, your item must be in new condition. Returns may be subject to a 15% restocking fee. Shipping fees are non-refundable. Upon receipt of your return we can issue your refund or exchange. 

To ensure faster processing of your return/refund please include the following: 

Original order number, your name, phone number, return mailing address, email address for tracking information, a short explanation of the problem and if you would like an exchange or refund. 

Address to:

Ultrascope Returns Unit 660A

3988 Flowers Road

Doraville, GA 30360

If you have any further questions, please feel free to contact us. Thank you.

Our products are handcrafted, therefore orders can take up to 7-12 business days (not including holidays) for production and packaging before item(s) ship. This applies to all items not on backorder.

For Domestic Shipments:

Delivery times start after 7-12 business day lead time. (Not including holidays.) Delivery times are only guaranteed for UPS 3-Day, 2-Day and UPS Next Day/Overnight Services. (All other delivery times are estimated.) UPS does not consider Saturdays, Sundays or Holidays as delivery days.

For Rush Orders & Expedited Shipments, Please Contact Us to Discuss Availability.

For International Shipments:

Any and all duties and taxes assessed by Customs Officials upon entry into another country will be the responsibility of the recipient at time of delivery.

For US Priority International Mail Shipments: 
Delivery times can very depending on the destination country and tracking for delivery varies depending on destination country. 

For US Express International Shipments: 
Delivery times can very depending on the destination country. Shipments can be tracked from shipping to delivery.