Exchanges & Returns
Exchanges & Returns
An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope can be returned within 15 days of purchase for an exchange or refund.
Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable.
In order to receive an exchange or refund, your item must be in new condition and in its original box. All returns and exchanges must be pre-approved and no refunds will be given unless Ultrascope agrees to the reason for the return. Any returned item without approval for a return shall not be refunded. Returns will be subject to a 17.5% restocking fee; shipping fees are non-refundable. Ultrascope will use all reasonable judgement to agree to a return and provide a refund with a restocking fee if there are good reasons for a return. Refunds cannot be given if, to Ultrascope's reasonable judgement, a reason for a return is not valid. Upon receipt of your return we will issue your exchange or refund.
Returns:
All returns require preapproval from Ultrascope. Use our contact form to request a return. Please provide details including pictures illustrating the issue prompting the return. Refunds will only be issued if Ultrascope agrees to the reason for the return. Returns initiated without prior approval will not qualify for a refund. Each return request will be evaluated individually. If approved, refunds issued will be less the 17.5% restocking fee in most cases, depending on the return circumstances. Please include the following information on the original packing slip or a note inside the Ultrascope box once your return is approved:
- Order number
- Name
- Phone number
- Return address
- Email for tracking
- Request for exchange or refund
For further assistance or to begin the return process, please contact us using the form at the bottom of the page or through the channels on ourContact page. We are committed to ensuring a smooth return experience for our customers.
Not including identifying information in the packaging (preferably inside the Ultrascope box) may lead to a delay in your exchange or refund being completed. The return address on the envelope will not suffice for identifying information.
Exchanges:
If you are looking to make an exchange, please include on either the packing slip or note what you would like instead. When viewing any product page, you will see a SKU number above the design variant selector that reads US000XX with numbers corresponding to the design and letters for color variation. Copying down the SKU for your requested exchange will make sure we know exactly which item and combination you want.
Return & Exchange Exceptions:
All Warranty parts are non-returnable. Shipping charges are non-refundable.
Full-price Tubing & Binaural Sets and Warranty Tubing & Binaural Sets are non-returnable and non-refundable.
Engraved Ultrascopes & Maxiscopes are non-returnable and non-refundable.
Custom-designed Ultrascopes & Maxiscopes are non-returnable and non-refundable.
An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope can be returned within 15 days of purchase for an exchange or refund.
Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable.
In order to receive an exchange or refund, your item must be in new condition and in its original box. All returns and exchanges must be pre-approved and no refunds will be given unless Ultrascope agrees to the reason for the return. Any returned item without approval for a return shall not be refunded. Returns will be subject to a 17.5% restocking fee; shipping fees are non-refundable. Ultrascope will use all reasonable judgement to agree to a return and provide a refund with a restocking fee if there are good reasons for a return. Refunds cannot be given if, to Ultrascope's reasonable judgement, a reason for a return is not valid. Upon receipt of your return we will issue your exchange or refund.
Returns:
All returns require preapproval from Ultrascope. Use our contact form to request a return. Please provide details including pictures illustrating the issue prompting the return. Refunds will only be issued if Ultrascope agrees to the reason for the return. Returns initiated without prior approval will not qualify for a refund. Each return request will be evaluated individually. If approved, refunds issued will be less the 17.5% restocking fee in most cases, depending on the return circumstances. Please include the following information on the original packing slip or a note inside the Ultrascope box once your return is approved:
- Order number
- Name
- Phone number
- Return address
- Email for tracking
- Request for exchange or refund
For further assistance or to begin the return process, please contact us using the form at the bottom of the page or through the channels on ourContact page. We are committed to ensuring a smooth return experience for our customers.
Not including identifying information in the packaging (preferably inside the Ultrascope box) may lead to a delay in your exchange or refund being completed. The return address on the envelope will not suffice for identifying information.
Exchanges:
If you are looking to make an exchange, please include on either the packing slip or note what you would like instead. When viewing any product page, you will see a SKU number above the design variant selector that reads US000XX with numbers corresponding to the design and letters for color variation. Copying down the SKU for your requested exchange will make sure we know exactly which item and combination you want.
Return & Exchange Exceptions:
All Warranty parts are non-returnable. Shipping charges are non-refundable.
Full-price Tubing & Binaural Sets and Warranty Tubing & Binaural Sets are non-returnable and non-refundable.
Engraved Ultrascopes & Maxiscopes are non-returnable and non-refundable.
Custom-designed Ultrascopes & Maxiscopes are non-returnable and non-refundable.
