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Holiday Shipping Information!

Ultrascope orders have a standard turnaround time of 3-5 business daysto process and ship your order; around holidays, that may extend to 7 business days due to order load.

Engraved orders will add a day within that turnaround window.

While shipping impacts from the COVID-19 pandemic have improved, there is still a degree of unpredictability in travel times. This is much more the case with international shipping; the customs processes for destination countries can vary in the time it takes a parcel to pass through. In regards to domestic shipments, any truck shortages and/or weather events can randomly slow travel time. Please keep all this in mind and thank you for your understanding.

Domestic Shipping

We have a standard turnaround time of 3-5 business days. Around holidays, we may take up to 7 business days to process and ship your order but we are working to get your order out as soon as possible. Please note that engraved orders will usually add a day within that turnaround window.

During periods of heavy shipping, USPS may skip origin scans for packages upon picking them up in order to speed up the intake of these shipments. This means that we expect to see an increased number of ‘label created not yet picked up’ statuses in tracking links. Tracking is expected to show progress upon a package being received at a distribution center. This should happen within 72 hours after the package has been picked up but in some cases, we are seeing this take as long as several business days.

USPS shipping usually takes 3-5 business days within the lower 48 states. Alaska and Hawaii may take longer.

Yes, please contact us before ordering regarding any 2-day, 1-day, and overnight shipping options and we will do our best to accommodate.

Delays in USPS shipping are often caused by inclement weather or backlog at distribution centers. If the USPS tracking hasn't updated for a few days, it may be due to a scan checkpoint being skipped from a unforeseen delay in transit or because a distribution center is trying to catch up on packages coming through. Please be patient. If it has been longer than 5 business days since the tracking updated, please contact us.

If the USPS tracking shows delivered today but you haven't received it and/or it is earlier than the typical delivery time, it is likely a mistake. Often parcels can be marked as delivered too early but will show up later in the day.

If the tracking shows a delivery but you have not seen the package at all by end of day, please first check with other members of your household and your neighbors to see if someone else received it. If that is unsuccessful, please contact your local Post Office. Clicking on the FAQs button below the tracking timeline on the USPS tracking page will take you to the page linked below. Under the header 'Where Is My Package', there is a chart with a row titled 'Delivered'. In that row is a link that says 'service request may be sent by email' that will allow you to contact your local Post Office and file a missing package claim. Please contact them soon as they may be able to find the package and resolve this quickly. If they insist the package was delivered, then please contact us.

https://faq.usps.com/s/article/Where-is-my-package

International Shipping

We ship worldwide although we may not be able to reach countries listed on the USPS International Service Disruptions.

Our best estimate we can offer is 1-2 weeks. It can vary greatly by the destination country, their regulations regarding COVID-19, and any backlog in their Customs process.

At checkout, the DHL Express option may show '3-Day' next to the selection. This is pushed through to our system by DHL but may not be accurate. During the COVID-19 pandemic, DHL Express has usually taken about a week. We will prioritize shipping out international orders placed with DHL Express but orders are still subject to our normal 3-5 business day turnaround time.

Ultrascope is not responsible for any customs, duties or import fees associated with receiving your order. Any and all duties and taxes assessed by Customs Officials upon entry into another country will be the responsibility of the recipient at time of delivery. We are unable to calculate any fees at checkout so please be advised that any Customs fees may be levied at delivery.

Repairs & Replacements

You can request replacement parts for your Ultrascope or Maxiscope through the Lifetime Warranty page of our website. The only part unavailable through there is the acrylic bell which should never need to be replaced. If there is a particular issue with the bell itself that cannot be solved through information on the Troubleshooting page or with a replacement Diaphragm & Retaining Ring, you may need to send it in. Please contact us before doing so as we may be able to help you figure it out.

We ship all warranty parts requests the same day if the request is placed before 3:00 PM EST, Monday through Friday. Requests placed any other time will ship the following day or Monday if placed over the weekend.

Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable.

If we made a mistake on your engraving, please contact us and we will make it right!

Exchanges & Returns

An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope can be returned within 30 days of purchase for an exchange or refund.

Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable.

In order to receive an exchange or refund, your item must be in new condition and in its original box. Returns may be subject to a 15% restocking fee; shipping fees are non-refundable. Upon receipt of your return we can issue your exchange or refund. 
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To ensure faster processing of your exchange/return/refund please include either the original packing slip or a note containing the following information: 

Original order number, your name, phone number, return mailing address, email address for tracking information, and if you would like an exchange or refund. 

Not including identifying information in the packaging (preferably in the Ultrascope box) may lead to a delay in your exchange or refund being completed. The return address on the envelope will not suffice for identifying information.

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If you are looking to make an exchange, please include on either the packing slip or note what you would like instead. When viewing any product page, you will see a SKU number above the design variant selector that reads US000XX with numbers corresponding to the design and letters for color variation. Copying down the SKU for your requested exchange will make sure we know exactly what item you want.

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All Warranty parts are non-returnable.

Full-price Tubing & Binaural Sets and Warranty Tubing & Binaural Sets are non-returnable and non-refundable.

Engraved Ultrascopes & Maxiscopes are non-returnable and non-refundable.

Custom-designed Ultrascopes & Maxiscopes are non-returnable and non-refundable.

Return Address

For customer returns, we are using a UPS box for greater reliability with ongoing shipping and receiving issues in the Atlanta area. Please address to:

Ultrascope, LLC

7742 Spalding Dr. 

#571

Norcross, GA 30092

Get In Touch!

Please reach out to us if you have any questions about rush orders, faster shipping, or making a return.

If you have a question about a current order or are requesting a rush order, we ask that you send a message through the Contact Form or call rather than any other channels so that we can best answer and accommodate you.

Our Business Hours are 9 AM - 5 PM Eastern Standard Time.

You can send us a message here and we will email you back as soon as possible! Thank you!

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