An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope can be returned within 30 days of purchase for an exchange or refund.
Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable.
In order to receive an exchange or refund, your item must be in new condition and in its original box. Returns may be subject to a 15% restocking fee; shipping fees are non-refundable. Upon receipt of your return we can issue your exchange or refund.
To ensure faster processing of your exchange/return/refund please include either the original packing slip or a note containing the following information:
Original order number, your name, phone number, return mailing address, email address for tracking information, and if you would like an exchange or refund.
Not including identifying information in the packaging (preferably in the Ultrascope box) may lead to a delay in your exchange or refund being completed. The return address on the envelope will not suffice for identifying information.
If you are looking to make an exchange, please include on either the packing slip or note what you would like instead. When viewing any product page, you will see a SKU number above the design variant selector that reads US000XX with numbers corresponding to the design and letters for color variation. Copying down the SKU for your requested exchange will make sure we know exactly what item you want.
All Warranty parts are non-returnable.
Full-price Tubing & Binaural Sets and Warranty Tubing & Binaural Sets are non-returnable and non-refundable.
Engraved Ultrascopes & Maxiscopes are non-returnable and non-refundable.
Custom-designed Ultrascopes & Maxiscopes are non-returnable and non-refundable.