Exchanges & Returns
Exchanges & Returns
Ultrascope by RenLor Medical does not give a satisfaction guaranteed promise for any purchase of our
stethoscopes as colors and designs are subjective. However, there are circumstances where an exchange
of scope that requires a correctable technical issue will be returned to the purchaser at our expense. Similarly, a scope will also be returned back to the purchaser if it is deemed it does not warrant refund.
Please read carefully these conditions for exchanges and refund policies:
- Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable as they are highly subjective and cannot be resold.
- An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope must be returned and written notice of intention to return given to Ultrascope within 15 days of the date of purchase for a possible exchange or refund. Any decision on exchanges or refunds is solely at the discretion of Ultrascope management.
- In order to receive an exchange or refund, your item must be in near new condition and in its original box or RenLor Bag. For a stethoscope with technical issues, Ultrascope will solve those issues and then return the stethoscope at Ultrascope’s expense. A scope is guaranteed to perform its intended function of helping to amplify internal body sounds from the heart, lungs, and bowls. There is no claim on how much the stethoscope will amplify as that is subjective to the practicioner's hearing capacity. Hence any sound heard over and above that heard without a scope or natural listening with ear to heart, for example, is the claim.
- Refunds will not be provided on subjective reasons, such as unhappy with the color of tubing or with the printed or painted design. For such items, the risk is borne by the purchaser. Obviously, a botched design will be redone and tubing color can be changed. So, in such cases
there will only be an exchange. - A scope must be sent back to Ultrascope at the purchaser’s expense to determine if there will be an exchange and then a return to purchaser or a refund provided according to our policy.
- For any refund deemed at the sole discretion of Ultrascope, there will be a mandatory withholding of a 17.5% restocking and sanitizing fee on the assumption that there is a good possibility it will be resold. The incurred shipping and handling fees are non-refundable. Upon receipt of your return, we can issue your exchange or refund.
Returns:
All returns require preapproval from Ultrascope. Use our contact form to request a return. Please provide details including pictures illustrating the issue prompting the return. Refunds will only be issued if Ultrascope agrees to the reason for the return. Returns initiated without prior approval will not qualify for a refund. Each return request will be evaluated individually. If approved, refunds issued will be less the 17.5% restocking fee in most cases, depending on the return circumstances. Please include the following information on the original packing slip or a note inside the Ultrascope box once your return is approved:
- Order number
- Name
- Phone number
- Return address
- Email for tracking
- Request for exchange or refund
For further assistance or to begin the return process, please contact us using the form at the bottom of the page or through the channels on our Contact page. We are committed to ensuring a smooth return experience for our customers.
Not including identifying information in the packaging (preferably inside the Ultrascope box) may lead to a delay in your exchange or refund being completed. The return address on the envelope will not suffice for identifying information.
Return & Exchange Exceptions:
All Warranty parts are non-returnable. Shipping charges are non-refundable.
Full-price Tubing & Binaural Sets and Warranty Tubing & Binaural Sets are non-returnable and non-refundable.
Engraved Ultrascopes & Maxiscopes are non-returnable and non-refundable.
Custom-designed Ultrascopes & Maxiscopes are non-returnable and non-refundable.
Ultrascope by RenLor Medical does not give a satisfaction guaranteed promise for any purchase of our
stethoscopes as colors and designs are subjective. However, there are circumstances where an exchange
of scope that requires a correctable technical issue will be returned to the purchaser at our expense. Similarly, a scope will also be returned back to the purchaser if it is deemed it does not warrant refund.
Please read carefully these conditions for exchanges and refund policies:
- Engraved Ultrascopes or Maxiscopes and custom-designed Ultrascopes are non-returnable and non-refundable as they are highly subjective and cannot be resold.
- An Ultrascope or Maxiscope stethoscope, purchased direct from Ultrascope must be returned and written notice of intention to return given to Ultrascope within 15 days of the date of purchase for a possible exchange or refund. Any decision on exchanges or refunds is solely at the discretion of Ultrascope management.
- In order to receive an exchange or refund, your item must be in near new condition and in its original box or RenLor Bag. For a stethoscope with technical issues, Ultrascope will solve those issues and then return the stethoscope at Ultrascope’s expense. A scope is guaranteed to perform its intended function of helping to amplify internal body sounds from the heart, lungs, and bowls. There is no claim on how much the stethoscope will amplify as that is subjective to the practicioner's hearing capacity. Hence any sound heard over and above that heard without a scope or natural listening with ear to heart, for example, is the claim.
- Refunds will not be provided on subjective reasons, such as unhappy with the color of tubing or with the printed or painted design. For such items, the risk is borne by the purchaser. Obviously, a botched design will be redone and tubing color can be changed. So, in such cases
there will only be an exchange. - A scope must be sent back to Ultrascope at the purchaser’s expense to determine if there will be an exchange and then a return to purchaser or a refund provided according to our policy.
- For any refund deemed at the sole discretion of Ultrascope, there will be a mandatory withholding of a 17.5% restocking and sanitizing fee on the assumption that there is a good possibility it will be resold. The incurred shipping and handling fees are non-refundable. Upon receipt of your return, we can issue your exchange or refund.
Returns:
All returns require preapproval from Ultrascope. Use our contact form to request a return. Please provide details including pictures illustrating the issue prompting the return. Refunds will only be issued if Ultrascope agrees to the reason for the return. Returns initiated without prior approval will not qualify for a refund. Each return request will be evaluated individually. If approved, refunds issued will be less the 17.5% restocking fee in most cases, depending on the return circumstances. Please include the following information on the original packing slip or a note inside the Ultrascope box once your return is approved:
- Order number
- Name
- Phone number
- Return address
- Email for tracking
- Request for exchange or refund
For further assistance or to begin the return process, please contact us using the form at the bottom of the page or through the channels on our Contact page. We are committed to ensuring a smooth return experience for our customers.
Not including identifying information in the packaging (preferably inside the Ultrascope box) may lead to a delay in your exchange or refund being completed. The return address on the envelope will not suffice for identifying information.
Return & Exchange Exceptions:
All Warranty parts are non-returnable. Shipping charges are non-refundable.
Full-price Tubing & Binaural Sets and Warranty Tubing & Binaural Sets are non-returnable and non-refundable.
Engraved Ultrascopes & Maxiscopes are non-returnable and non-refundable.
Custom-designed Ultrascopes & Maxiscopes are non-returnable and non-refundable.
