We are glad you are considering the Ultrascope for its fine build quality and unique appearance, and we want to always help you care for it.
We believe Ultrascope has the best overall value of any stethoscope on the market. If a part on your stethoscope becomes damaged or you are dissatisfied with our product for any reason, we will repair or replace your scope, or refund your money (Please see the Return Policy).
It is our goal that every customer is completely satisfied and continues to use this stethoscope for as long as possible. Thank you for your business!
Ultrascope warrants your Ultrascope or Maxiscope stethoscope for life. Ultrascope eartips, diaphragms and retaining rings will be replaced at no charge. Defective tubing will be replaced for shipping and handling charges only. The warranty applies to the original owner and is not transferable. If a manufacturing or material defect is determined, the Ultrascope will be repaired or replaced at the option of Ultrascope. Abuse, including neglect, unauthorized alteration (i.e. switching one head between different tubings or other repair attempts) will void the warranty.
Please select the items you need replaced. If you are unsure about ear tip style, check if your Ultrascope or Maxiscope has gray or black ear tips. Gray ear tips are screw on; black ear tips are push on. If your ear tips are missing, check if the exposed binaural tip is threaded or not to determine the approriate style.
Push-On Ear Tips:
Are your current ear tips black?
If so, simply pull off the old ones and pop on your replacement ear tips.
Screw-On Ear Tips:
Are your current ear tips gray? Can you see threads where your eartip was?
If so, your Ultrascope uses screw-on ear tips.
If you are having trouble keeping your ear tips screwed-on, put a drop of superglue on the threads before screwing on your replacement. Let dry 15 minutes before using.
If the inner metal piece of your eartip has remained glued to the tip of the binaural, take one of your spare eartips, pinch and pull the rubber off the metal piece, and push the new eartip over the metal piece.
Normal usage may loosen the diaphragm, retaining ring, and eartips. Check your scope occasionally and tighten these parts regularly and as necessary.
Please contact us if your diaphragm and retaining ring will not tighten or stay on.